![]() ![]() At the same time, you can't be too wordy or it will get cut off, which is never a good thing. You have to come up with something that makes you stand out while also providing enough information to let people know who you are and what you are about. It is limited to 120 characters, so it requires you to be creative and precise in your wording. The headline is your chance to impress and grab attention. Your success really starts with your headline. Trying to capture the attention of the most influential people and companies, or your customer base, can be tough. You aren't the only person trying to use it to make business connections or grow your business. It is a great platform when you are serious about growing your business or advancing in your career.Īs with any type of social media, there is a lot of competition on Linkedin. You can expand your circle and build relationships with people who can help you and who you can help. LinkedIn enables you to connect with people in a way you never could before the internet. Of course, we are talking about the popular service Linkedin. In this time where social media is a factor in everyday life, there is a platform within this type of media designed just for business professionals. The more connections you have, the easier it is to reach your goals. She also has a passion for building and connecting people, teams and communities around the world.Networking is an important part of getting ahead and making a name for yourself in business. She leads a global team focused on effective customer, partner, and sales engagements, analysis and implementation of new ideas. Karen Mangia believes that exceeding customer expectations starts with understanding why your customers are doing business with you. The opinions expressed in this blog are my own views. What trends are you observing? And how do you plan to address them? Tell me more. And, there are currently over 1,100 CX positions listed just in the US and UK alone. Of those, 300 members representing 32 countries have passed the Certified Customer Experience Professionals (CCXP) certification exam. CXPA now has 4,000 members across 70 countries. Customer Experience is a high growth profession.And, what works at another company might not work at yours. Discover what works in your organization. Great onboarding experiences include personalization, warmth, thanks, affirmation, and activation. Your customers' onboarding experience sets the tone for future expectations. ![]() Whether it's tracking names of customers who receive surveys or matching quantitative data with qualitative data, building a 360 degree view of customer perception is largely manual. There's power in connecting community feedback with traditional research to build a 360 degree view of customer experience and perception. While many of the companies represented have online communities, they are often silo'ed from other feedback sources (surveys, focus groups, advisory boards). Online communities are an under utilized source of customer insights.And create deeper, more sustained customer engagement. Also to add context to annual relationship surveys. Live interviews, focus groups, and Customer Advisory Boards are used to supplement research gaps. And let your customers tell their own story on their terms. An increasing number of companies are using video to replace or to compliment traditional surveys and advisory boards. ![]()
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